Privacy Policy
Last updated: 2/11/2024

Life Compass Kenya Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website www.lifecompass.co.ke or engage with our coaching and training services.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

 

Who we are

Life Compass Kenya Ltd is a coaching and training company that offers personal development, leadership development, and wellbeing programs for individuals and organisations.

If you have any questions about this Privacy Policy, please contact us at
Email: info@lifecompass.co.ke
Phone: +254715162826

 

Information we collect

We may collect and process the following types of personal information

1. Contact information
   Name, email address, phone number, organisation, job title.

2. Service information
   Details you share when you inquire about, enrol in, or receive our coaching and training services.

3. Communication information
   Messages you send through contact forms, email, social media, or other channels.

4. Website usage information
   Information about how you use our website, such as pages visited, time spent, and general location, collected through cookies and similar technologies.

5. Marketing preferences
   Your choices about receiving newsletters, updates, and promotional content from us.

 

How we collect information

We collect information in the following ways

1. Directly from you
   When you fill out forms on our website, register for a program, request information, or communicate with us.

2. Automatically
   Through cookies and similar technologies when you visit our website. You can manage cookie preferences through your browser settings or our cookie banner.

3. From third parties
   In some cases, we may receive limited information from partners or organisations that sponsor or enrol participants into our programs.

 

How we use your information

We use your personal information for the following purposes

1. To provide and manage our services
   Processing enquiries, registrations, payments, and delivering coaching and training programs.

2. To communicate with you
   Responding to questions, sending confirmations, reminders, and updates related to services you have requested.

3. To improve our services and website
   Analysing usage patterns to understand what is working well and where we can improve.

4. For marketing and newsletters
   Sending you relevant content, event invitations, and updates where you have given consent or where we are otherwise allowed to do so. You can opt out at any time.

5. To meet legal and regulatory obligations
   Keeping appropriate records and complying with applicable laws.

 

Legal basis for processing

We process your personal information based on one or more of the following legal grounds

1. Your consent
   For example when you complete a form.

2. Performance of a contract
   When we need your information to provide the services you have requested.

3. Legitimate interests
   When we use your information to improve our services, manage our relationship with you, or protect our business, provided that these interests are not overridden by your rights.

4. Legal obligation
   When we must keep certain records or share information to comply with the law.

 

Cookies and similar technologies

Our website uses cookies and similar technologies to improve your experience and analyse traffic. Cookies may remember your preferences, help our site function properly, and provide anonymous usage statistics.

You can manage or disable cookies in your browser settings. Some features of the website may not work correctly if cookies are disabled. For more information, please refer to our Cookie Notice.

 

How we share your information

We do not sell your personal information. We may share it in the following situations

1. Service providers
   With trusted third parties who help us operate our website, process payments, send newsletters, or deliver parts of our services, under appropriate confidentiality and security obligations.

2. Organisational sponsors
   When your participation is sponsored by an employer or partner organisation, we may share limited information such as attendance, general progress, and aggregated feedback, but not personal coaching details unless you consent.

3. Legal requirements
   When we are required to do so by law, regulation, court order, or to protect our rights, safety, or property.

4. Business changes
   If we are involved in a merger, restructuring, or similar transaction, personal information may be transferred as part of that process, with appropriate safeguards.

 

Data retention

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including

1. While you have an active relationship with us as a client or participant.

2. For a reasonable period after our last interaction, to respond to queries or potential claims.

3. For as long as required by law or professional guidelines.

When information is no longer needed, we will securely delete or anonymise it.

 

How we protect your information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. While no system can guarantee complete security, we work to protect your data with reasonable safeguards and limit access to those who need it for legitimate purposes.

 

International transfers

If your information is transferred or accessed outside your country, we will take reasonable steps to ensure that appropriate safeguards are in place and that your information remains protected in line with this Privacy Policy and applicable data protection laws.

 

Your rights

Depending on applicable law, you may have some or all of the following rights regarding your personal information

1. Right to access
   To request a copy of the personal information we hold about you.

2. Right to correction
   To ask us to correct or update inaccurate or incomplete information.

3. Right to deletion
   To ask us to delete your information in certain circumstances.

4. Right to restriction
   To ask us to limit how we use your information in certain situations.

5. Right to object
   To object to certain types of processing, including direct marketing.

6. Right to withdraw consent
   Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in section 1. We may need to verify your identity before responding to some requests.

 

Third party websites

Our website may contain links to other websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy notices of any external sites you visit.

 

Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided us with personal information, please contact us so that we can review and, if needed, delete it.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this Policy periodically to stay informed about how we protect your information.

 

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at

 

Email: info@lifecompass.co.ke
Phone:+254715162826

 

We will do our best to respond promptly and support you.